Versand

📦 Shipping Policy | 物流政策

      Processing Time | 处理时间

  • All orders are processed within 1–3 business days after payment is confirmed.

  • Customized or limited edition products may require additional processing time.

  • Orders placed on weekends or holidays will be processed the next business day.

    Shipping Methods & Delivery Time | 运输方式与时效

    We partner with trusted global carriers (DHL, FedEx, UPS) to ensure safe and reliable delivery.我们与全球知名物流公司（DHL、FedEx、UPS 等）合作，确保安全可靠的配送服务。
    • Standard Shipping (7–15 business days)
    • Free Standard Shipping for orders over $50 (or equivalent in local currency).Please note: Delivery times may vary due to customs clearance, holidays, or unexpected delays.
      请注意：受海关清关、节假日或不可控因素影响，配送时间可能有所延迟。

      Shipping Regions | 配送范围

      • We ship worldwide, covering Europe, North America, Asia, and the Middle East.
      • Some countries/regions may have restrictions on fragrance and liquid products due to customs regulations.
      我们支持全球配送，覆盖欧洲、北美、亚洲及中东地区。
      部分国家/地区因海关限制，可能无法运输含酒精类香氛产品。

      Tracking Your Order | 订单追踪

      • Once your order is shipped, you will receive a confirmation email with a tracking number.
      • You can check the delivery status directly on the carrier’s website.
      当订单发货后，您将收到含有物流追踪号码的确认邮件。
      您可以在物流公司官网实时查询运输进度。

      Duties & Taxes | 关税与税费

      • International orders may be subject to import duties, taxes, or customs fees.
      • These charges are the responsibility of the customer.
      国际订单可能会产生进口关税、税费或清关费用。
      这些费用由收件人承担。

      Damaged or Lost Packages | 包裹损坏或丢失

      • If your package is damaged during transit, please contact us within 48 hours with photos.
      • If your order is lost, we will assist you in filing a claim with the carrier and provide a replacement or refund where applicable.
      如您的包裹在运输途中损坏，请于 48 小时内联系我们并提供照片。
      若订单遗失，我们将协助您向承运商申请索赔，并根据情况提供补发或退款。